Howdy partner! Your satisfaction is our priority at Way Out West Trading Shop

Shipping Information

Order Processing Time: 1-2 business days

We process all orders with the care and attention your authentic Western wear deserves.

Shipping Methods

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping Faster delivery worldwide
Free Shipping EMS FREE on orders over $50 15-25 business days after shipping Budget-friendly option

Please Note: We ship globally but cannot deliver to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

At Way Out West Trading Shop, we stand behind the quality of our authentic Western wear just like we stand by our word. If you’re not completely satisfied with your purchase, we’re here to make it right.

Return & Exchange Window: 15 days from the date you receive your items

Non-Returnable Items

To ensure the quality and safety of our products for all our Western wear enthusiasts, the following items cannot be returned or exchanged unless defective:

  • Intimate apparel
  • Socks and hosiery
  • Headwear (unless tags are attached and protective liner is intact)

Due to hygiene reasons, we cannot accept returns or exchanges on these items unless they arrive defective or damaged.

Return & Exchange Process

Step 1: Submit Your Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Way Out West Trading Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Details:
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify – Size issue, Defective, Wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specify product and size)]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you,
[Your Name]

Step 2: Wait for Authorization

Once we receive your request, we’ll review it and send you a return authorization email within 1-2 business days. This email will include:

  • Return authorization number
  • Shipping instructions and address
  • Any special instructions if applicable

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags attached
  • Items are unworn, unwashed, and undamaged
  • Include the original packaging if possible
  • Pack items securely to prevent damage during return shipping
  • Include the return authorization form (we’ll email this to you)

Step 4: Refund or Exchange Processing

Once we receive your returned items:

  • We’ll inspect the items within 2-3 business days
  • Process your refund or ship your exchange items
  • Send you a confirmation email

Refund Information

We want to get your money back to you as quickly as we’d want our own:

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return (depending on your financial institution)
  • Original Payment Method: All refunds are issued to the original payment method

What’s Refunded

  • Cost of returned items
  • Applicable taxes

What’s Not Refunded

  • Original shipping charges (unless the return is due to our error)
  • Return shipping costs (customer responsibility unless item is defective or incorrect)

Exchange Information

Looking for a different size or style? We’re happy to help you find the perfect fit:

Exchange Options

  • Size exchanges for the same product
  • Different color of the same product
  • Different product of equal or lesser value (we’ll refund the difference)
  • Different product of higher value (you’ll pay the difference)

Exchange Shipping

We cover the shipping costs for exchange items sent to you, just like the trusty steed that carries your package home.

Defective or Damaged Items

If you receive an item that’s defective, damaged, or not what you ordered, we’ll make it right immediately. Contact us within 7 days of receipt, and we’ll arrange for a prepaid return label and expedite your replacement or refund.

Need Help? We’re Here for You!

Our customer service team is ready to assist you with any questions about shipping, returns or exchanges:

Email: [email protected]

Response Time: 1-2 business days

Physical Address: 4244 Rowes Lane, Brownsville, US 42210

Please include your order number in all correspondence to help us serve you faster.

Thank you for choosing Way Out West Trading Shop for your authentic Western wear needs. We’re honored to serve the global Western wear community with the same authenticity and trust we build into every product we offer.

Happy trails and happy shopping!