Howdy partner! Your satisfaction is our priority at Way Out West Trading Shop
Our Return Policy
At Way Out West Trading Shop, we stand behind the quality of our authentic Western wear just like we stand by our word. If you’re not completely satisfied with your purchase, we’re here to make it right. We accept returns and exchanges within 15 days of your receipt of items.
Important Note: Due to hygiene reasons, we cannot accept returns or exchanges on Intimate Apparel, Socks, and Headwear unless the items are defective or damaged upon arrival.
Return & Exchange Process
Follow these simple steps to return or exchange your Western gear:
Step 1: Submit Your Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information to process your request quickly.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Way Out West Trading Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify – Size issue, Defective, Wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specify product and size)]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you,
[Your Name]Step 2: Wait for Authorization
Once we receive your request, we’ll review it and send you a return authorization email within 1-2 business days. This email will include:
- Return authorization number
- Shipping instructions and address
- Any special instructions if applicable
Step 3: Package and Ship Your Return
Please ensure:
- Items are in original condition with tags attached
- Items are unworn, unwashed, and undamaged
- Include the original packaging if possible
- Pack items securely to prevent damage during return shipping
- Include the return authorization form (we’ll email this to you)
Step 4: Refund or Exchange Processing
Once we receive your returned items:
- We’ll inspect the items within 2-3 business days
- Process your refund or ship your exchange items
- Send you a confirmation email
Refund Information
We want to get your money back to you as quickly as we’d want our own:
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return (depending on your financial institution)
- Original Payment Method: All refunds are issued to the original payment method
What’s Refunded
- Cost of returned items
- Applicable taxes
What’s Not Refunded
- Original shipping charges (unless the return is due to our error)
- Return shipping costs (customer responsibility unless item is defective or incorrect)
Exchange Information
Looking for a different size or style? We’re happy to help you find the perfect fit:
Exchange Options
- Size exchanges for the same product
- Different color of the same product
- Different product of equal or lesser value (we’ll refund the difference)
- Different product of higher value (you’ll pay the difference)
Exchange Shipping
We cover the shipping costs for exchange items sent to you, just like the trusty steed that carries your package home.
Non-Returnable Items
To ensure the quality and safety of our products for all our Western wear enthusiasts, the following items cannot be returned or exchanged unless defective:
- Intimate apparel
- Socks and hosiery
- Headwear (unless tags are attached and protective liner is intact)
- Personalized or custom-made items
- Items marked “Final Sale” or “Clearance”
Defective or Damaged Items
If you receive an item that’s defective, damaged, or not what you ordered, we’ll make it right immediately. Contact us within 7 days of receipt, and we’ll arrange for a prepaid return label and expedite your replacement or refund.
Need Help? We’re Here for You!
Our customer service team is ready to assist you with any questions about returns or exchanges:
Email: [email protected]
Response Time: 1-2 business days
Please include your order number in all correspondence to help us serve you faster.