FAQ

We specialize in authentic Western apparel for the entire family. Our collection includes:

• Western boots from premium brands like Stetson
• Western shirts and tops
• Jeans and bottoms
• Outerwear for all seasons
• Apparel for men, women, boys, girls, and infants

Absolutely! We pride ourselves on offering only authentic Western wear from trusted brands like Stetson, Roper, and other premium Western manufacturers. Each item is carefully selected to ensure it meets our quality standards and authentic Western heritage.

Yes! We’re a family-oriented Western wear shop offering apparel for everyone – from infants to adults. You can coordinate authentic Western outfits for your entire family through our extensive collection.

We proudly ship worldwide! However, please note that delivery to some Asian countries and remote locations may require additional transit time or have restrictions. Our customer service team will notify you if your location falls into this category.

We offer two reliable shipping methods:

• Standard Shipping ($12.95) via DHL or FedEx – 10-15 business days after shipment
• Free Shipping via EMS on orders over $50 – 15-25 business days after shipment

Before shipping, our team carefully inspects each item to ensure quality. Please allow 1-2 business days for order processing before your shipment is dispatched.

For international orders, customs duties and import taxes are the responsibility of the recipient. Delivery times may also vary based on local customs processing.

We want you to be completely satisfied with your Western wear purchase. You may return any item within 15 days of receipt if it doesn’t meet your expectations. Please visit our Returns Policy page for complete details.

To start a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process and ensure your return is handled with care.

We accept all major payment options to make your Western wear shopping experience convenient:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard security measures to protect your payment information. Your transaction details are encrypted and processed through secure payment gateways.

Our friendly customer service team is available to assist you with any questions about delivery, products, or your order. You can reach us at:

Email: [email protected]

While we don’t have specific business hours listed, we typically respond to all customer inquiries within 24-48 hours. We’re based in Brownsville, US, and serve customers worldwide.